Netop Remote Control Features

 

Performance

 

  • Remote support of laptops, workstations, servers, POS devices, embedded systems, and mobile devices.

 

  • Broad platform support, including Windows, Mac and Linux.

 

  • Fast screen transfer and full keyboard and mouse control

 

  • A single support interface for both attended and unattended systems

 

  • Offline lists of remote connections

 

  • Help request notification

 

 

User Features & Functions

 

  • Remotely monitor machines and devices

 

  • Communicate with end users through chat

 

  • Push prepared responses and URL redirects

 

  • Send and retrieve clipboard content

 

  • Transfer files with two-way drag-and-drop, delta transfer and crash recovery

 

  • Conduct collaborative remote control sessions with colleagues

 

  • Use marker mode to create screen annotations

 

  • Execute common Windows functions

 

  • Lock the end user's keyboard and mouse

 

  • Restrict applications and close displays for privacy

 

  • Customize and share hotkeys

 

  • Share screens with customers

 

  • Notify end users of restart, log-off, lock and shutdown

 

 

Administrative Features & Functions

 

  • Manage system BIOS on computers with no active OS using Intel vPro support

 

  • Manage system services, registry, processes and event logs

 

  • Diagnose problems through a remote command prompt window

 

  • Gather detailed information about hardware and software assets

 

  • Store remote connections in a customized hierarchy

 

  • Define a list of common applications, documents and web resources to be launched remotely

 

  • Send messages to one or more users

 

  • Create and save snapshots of the remote machine

 

  • Redirect application ports through a secure tunnel to maintain compliance when managing GUI-less systems

 

  • Automate programs and tasks