Netop Remote Control Features

 

Performance

 

• Remote support of laptops, workstations, servers, POS devices, embedded systems, and mobile devices.

 

• Broad platform support, including Windows, Mac and Linux.

 

• Fast screen transfer and full keyboard and mouse control

 

• A single support interface for both attended and unattended systems

 

• Offline lists of remote connections

 

• Help request notification

 

 

User Features & Functions

 

• Remotely monitor machines and devices

 

• Communicate with end users through chat

 

• Push prepared responses and URL redirects

 

• Send and retrieve clipboard content

 

• Transfer files with two-way drag-and-drop, delta transfer and crash recovery

 

• Conduct collaborative remote control sessions with colleagues

 

• Use marker mode to create screen annotations

 

• Execute common Windows functions

 

• Lock the end user's keyboard and mouse

 

• Restrict applications and close displays for privacy

 

• Customize and share hotkeys

 

• Share screens with customers

 

• Notify end users of restart, log-off, lock and shutdown

 

 

Administrative Features & Functions

 

• Manage system BIOS on computers with no active OS using Intel vPro support

 

• Manage system services, registry, processes and event logs

 

• Diagnose problems through a remote command prompt window

 

• Gather detailed information about hardware and software assets

 

• Store remote connections in a customized hierarchy

 

• Define a list of common applications, documents and web resources to be launched remotely

 

• Send messages to one or more users

 

• Create and save snapshots of the remote machine

 

• Redirect application ports through a secure tunnel to maintain compliance when managing GUI-less systems

 

• Automate programs and tasks