NetOp On Demand Remote Control is a new
breed of remote support that is being rapidly adopted in help desk
centers. It provides the next best thing to being there in person,
letting technical support staff and help desk employees virtually sit
next to their customers, see what’s on their screens, and take over
their desktops. NetOp On Demand Remote Control makes it easy to set up a
connection to a help desk center, no matter how end users’ computers
are connected to the Internet and regardless of the hardware they are
using.
Let's face it - there is nothing like doing it
yourself....seeing your customer's screen and resolving the problem as
if you are right there...in the end it's all about faster problem
resolution, better service, and greater customer satisfaction.
For
a Product Tour click here
NetOp has taken its
world-famous remote control technology and created NetOp On Demand to
enable temporary help-desk sessions across the Internet without any
firewall configuration. By downloading a small, self-executing program,
end users can receive true hands-on help from your help-desk staff.
Using NetOp, your help-desk representative can see the end user’s
screen, move the cursor, click, type – and even transfer files. And
when the program is closed again, it automatically deletes itself from
the end user’s hard disk.
Done in seconds with our simple 5-step
support solution
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